Refund policy

Last Updated: October 15, 2026

At Smart Kitchen Gear, customer satisfaction is important to us. We want you to feel confident shopping with us. Please review our return, refund, and exchange policy below.

1. Return Eligibility

We accept returns for defective and non-defective products within 30 days of delivery. Products must be in new condition to qualify for a return or exchange.

2. How to Request a Return

To request a return or exchange, email support@smartkitchengear.store with your order number and reason for the request.

Once your request is approved, we will provide return instructions and a return shipping label that you can download and print. All returns must be sent by mail using the provided instructions.

3. Return Shipping & Fees

We accept returns by mail for orders delivered within the United States.

• Return Method: By mail

• Return Label: Download and print

• Return Label Cost: Free

• Return Shipping Cost: Free

• Restocking Fee: None

• Hidden Fees: None

Approved returns qualify for free return shipping and a free return label. No restocking fees or hidden return charges apply.

4. Exchanges

We accept exchanges for eligible products within 30 days of delivery. Please contact us before returning your item and specify the replacement product you would like. Exchanges are subject to product availability.

5. Refunds

After receiving and inspecting your returned item, we will process your eligible refund within 7 days. Refunds will be issued to your original payment method in US dollars (USD). Your bank or payment provider may require additional time for the funds to appear in your account.

6. Defective or Damaged Products

If your product arrives damaged or defective, please contact us at support@smartkitchengear.store with your order number and a description of the issue. Photos may be requested to help us assess the problem. We will work with you to arrange an eligible return, replacement, or refund at no additional cost.

7. Non-Returnable Conditions

Products that do not meet the new-condition requirement may not qualify for a standard return or exchange. Return requests must be submitted within the 30-day return window. Exceptions may apply where required by applicable law.

8. Policy Coverage

This policy applies to orders delivered within the United States only. We do not offer lifetime returns or a separate holiday return extension.

9. Contact Us

For return, refund, or exchange assistance, please contact:

Smart Kitchen Gear
Email: support@smartkitchengear.store
Phone:
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time (PT)
Saturday – Sunday: Closed
Typical Response Time: Within 24 hours during business days.

Thank you for shopping with Smart Kitchen Gear!